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Free Local delivery* ~ Cambridge
Free Shipping on orders £30+
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International Shipping available* e-mail us at sales@luminessencenaturals.co.uk with your country and products of choice before ordering so we are able to calculate postage for you.
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Upcoming Market All Saints Garden in Cambridge:
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Sound Healing Sessions
To enquire: sales@luminessencenaturals.co.uk
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At Luminessence, we also want to create the best environment for our natural products. Charging them with Reiki energy to enhance their efficacy and better support your wellbeing.
Reiki simply is a healing energy to help cultivate balance and help to relax.
Reiki sessions coming soon.
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Shipping Info
Domestic
Royal Mail
£3.00
Delivery aim: 2 to 3 working days delivery
(excluding bank or public holidays)
A signature maybe required
Excluding:
Northern Ireland, Channel Islands
Domestic
£40+
Royal Mail
FREE
A signature maybe required
Excluding:
Northern Ireland, Channel Islands
SHIPPING TO EUROPE TEMPORARILY SUSPENDED.
Massive apologies to all our regular and loyal customers througout Europe.
International Orders from United Kingdom
Brexit International Delivery Information
While we manage the transition period, there will be some temporary changes to some dispatch and delivery processes for our international customers. Find details below and please contact our friendly team if you have any further questions.
We can't take responsibility for any parcel delay caused by the custom procedures.
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Due to Brexit transition, we are experiencing unforseen carrier delays when processing international orders. We use service: UPS, DPD and Parcelforce international courier services AIR MAIL 3-7working days tracked delivery
Our current lead time is 1 up to 3 days to dispatch. Soemtimes if customs are busy, clearance gets delayed and parcels are quedued awaiting clerance.
We offer EU delivery via Air mail service. For orders over £130 ( maximum weights per parcel 30kg ) at the cost of £15 we will cover the rest of £35 for you. See shipping info or e-mail us (sales@luminessencenaturals.co.uk)
Will you be charged any custom fees?
From 1st January 20121, orders from EU countries with an order value over £130 may be subject to import taxes and duties. Some of our customers have been contacted by our carrier partner to pay duty chargers (£3 - £5) for the parcel to be delivered or collected. This may be an error due relating to BREXIT transition process changes. In the meantime, if you are contacted by UPS, DPD OR Parcelforce courier and a duty paymant is requested, then you will need to pay the charge to release the order for delivery. We can't refund the VAT but please contact us on: sales@luminessencenaturals.co.uk If you have any questions. We apologise for this inconvenience and thank you for your continued support.
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Some countries have enforced duty charges for products originating from outside of the EU and UK, this means there can be duty payable for some of our products, alog with some handling fees.
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Returning your item:
Returns from EU countries may be subjected to UK VAT for goods valued at £22 or more and EU customer will now be required to complete customs declaration to import the goods into the UK.
Please note: EU CUSTOMERS WILL CONTINUE TO BE RESPONSIBLE FOR PAYING CARRIER COST AS PER THE EXISTING RETURN PROCESS.
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Delivery to Poland: UruchomiliÅ›my dla Was serwis do krajow Unii Europejskiej. Na zamowienia przekraczajace £129 oferujemy rabat w wysokosci 10% . Do krajow Unii Europejskiej wysyÅ‚amy tylko Å›wiece sojowe! Zapachowe mgieÅ‚ki do pomieszczeÅ„ nie sa wysylane - Przy ewentualnym zamówieniu takiego produktu klient otrzyma zwrot kosztów za produkt.
VAT od importowanego towaru nie powinien byc należny na granicy, jeÅ›li wartość towarów w przesyÅ‚ce nie przekracza 135 GBP. Z przyczyn od nas niezależnych taka sytuacja moze zaistniec i podatek może zostac naliczony (21%-23% wartośći zamowienia). Vat pokrywa odbiorca paczki i nie jest przez nas refundowany.
Wysylki do krajow Unii Europejskiej sa chwilowo wstrzymane.
Czas transportu na kierunku Polska - Wielka Brytania pozostaje bez zmian. UPS doręcza średnio paczki w 4 -7 dni, a DHL, Parcelforce - 5 -7 dni. Przesylki do Polski trafiaja do pierwszego urzedu celnego. Urzad celny w Warszawie sortuje dziennie tysiace przesylek z zagranicy co moze spowodowac opoznienie odbioru - Luminessence Naturals ltd. nie ma na to wplywu.
Paczki transportowane sÄ… drogÄ… lotniczÄ…;
- średni czas doręczenia do punktu odprawy celnej 4-6 dni roboczych;
Koszt przesylki £15 ( my finansujemy resztÄ™ kosztów przesyÅ‚ki ).
Ewentualne naliczenie VAT pokrywa odbiorca paczki.
Klienci zamawiajacy z terenow Unii Europejskie sÄ… uprawnieni do zniżki10% uzywajac kodu rabatowego Euro10 ( Podczas skÅ‚adania zamówienia użyj kodu rabatowego w koszyku).
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